Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at deadlowuk@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at deadlowuk@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at deadlowuk@outlook.com.

As we are only a small company, we do not accept returns unless the item is arrived damaged (these are checked before they are shipped so we can check the quality, if they are not 100% they will be swapped for another)

All of our products are tested before they are sent as we use our own printing methods, but please go to our tips page: 

https://deadlowuk.com/pages/taking-care-of-your-products

This is to ensure you aren't damaging the garments when washing them. We want to give you the best products we can but once they are sent it's up to you to take care of them.

In the event of you ordering items in the wrong size, we can offer a replacement on the following conditions:
- Clothing must unused, unopened and remain in the original packaging
- No damage caused to items after delivery
- Items should be in a condition, which allows us to resell

If the item is not in stock we will contact you to see the best way to complete the exchange, either in the form of another product, store credit, or a refund of what you paid for the item, postage will not be covered.

To discuss a return with us, please email us with your original order number at: deadlowuk@outlook .com  within 7 days of delivery, we cannot take returns if they are after this as the product has most probably been used and washed.